Frequently asked questions
Everything you need to know about storing your packages with Vora.
How long can I store my belongings?
You can store your items for 1 to 12 months. We also support custom periods — simply pick the exact start and end dates that suit you.
How is the price calculated?
The price depends on the dimensions and weight of your package and the length of the storage period. You can see the estimated price on the main screen before placing an order.
Can I request a return at any time?
Yes. Once your package is stored you can request a return at any time from the My Orders section. We will arrange a courier to deliver your items back to you.
Which couriers are supported?
We work with multiple courier services. You can choose your preferred courier when placing a pickup order or when requesting a return.
Is there any insurance for stored items?
All items are kept in a secure, monitored warehouse facility. For high-value items please contact us directly to discuss additional insurance options.
Still have a question?
Reach out and we'll be happy to help.